Product

    How it works:

    Effortlessly create, manage, and display digital signage with our platform. All you need to get started is the right hardware, an internet connection, and a ScreenCloud account.

    1. Hardware

    Hardware OptionsRemote Device ManagementScreenCloud OSPlayers Download
    Industries

    Case Studies

    Recomended case study thumbnailHow Ricoh UK Products Limited Uses ScreenCloud to Improve Efficiency and Enable a Well-Informed and Connected Workforce
    Show all case studiesScreenCloud arrow
    Pricing
    Resources
    Login
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How it works:

Effortlessly create, manage, and display digital signage with our platform. All you need to get started is the right hardware, an internet connection, and a ScreenCloud account.

1. Hardware

Hardware OptionsRemote Device ManagementScreenCloud OSPlayers Download

2. Software

Studio CMSApps & IntegrationsCanvasSecurityDashboardsDeveloper

3. Support & Services

Enterprise: CommunicateProfessional ServicesSupport & Customer Success

Industries

ManufacturingCommercial ScreensRetailEducationHealthcareFitness, Leisure & Culture

Case Studies

Recomended case study thumbnailHow Ricoh UK Products Limited Uses ScreenCloud to Improve Efficiency and Enable a Well-Informed and Connected WorkforceShow all case studiesScreenCloud arrow

Content

All ResourcesArticlesWebinarsGuideseBooksScreenCloud Summit 24Company News
Get DemoFree Trial
Support & Customer Success

Navigating Success, Every Step of the Way

  • checkmark24/5 Global Support
  • checkmark99.99% Uptime
  • checkmarkDedicated Customer Success

Contact Us

Call us at:+1 888 557 5335
Get in TouchLive Chat
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Your Support

Your Support
Standard
Premium
Supported PlansCompare Pricing Plans arrow right blck
Core PlanCore
Pro PlanPro
Enterprise PlanEnterprise
Supported PlansCompare Pricing Plans arrow right blck
Core PlanCore
Pro PlanPro
Enterprise PlanEnterprise
Support Channels
EmailEmail
PhonePhone (Standard line)
Contact FormContact Form
EmailEmail
PhonePhone (Standard line)
Contact FormContact Form
Live chatCMS Live Chat
Support Channels
EmailEmail
PhonePhone (Standard line)
Contact FormContact Form
EmailEmail
PhonePhone (Standard line)
Contact FormContact Form
Live chatCMS Live Chat
Benefits
green checkmark24/5 Support
green checkmark99.99% Uptime
green checkmarkDedicated Customer Success
green checkmark24/5 Support
green checkmark99.99% Uptime
green checkmarkDedicated Customer Success
green checkmarkDedicated Support Engineer
green checkmarkIncreased access to support
green checkmarkAccelerated SLA’s
green checkmarkFaster response times
green checkmarkFaster Resolution times
green checkmarkPriority case routing
green checkmarkProactive case monitoring
Benefits
green checkmark24/5 Support
green checkmark99.99% Uptime
green checkmarkDedicated Customer Success
green checkmark24/5 Support
green checkmark99.99% Uptime
green checkmarkDedicated Customer Success
green checkmarkDedicated Support Engineer
green checkmarkIncreased access to support
green checkmarkAccelerated SLA’s
green checkmarkFaster response times
green checkmarkFaster Resolution times
green checkmarkPriority case routing
green checkmarkProactive case monitoring
Response Times
Priority 1
info-icon
Critical: Application Down - Production application down or major malfunction affecting business and high number of users
Priority 2
info-icon
High: Serious Degradation - Serious degradation of application performance or functionality
Priority 3
info-icon
Medium: Moderate Impact - Application issue that has a moderate impact to the business, no hurry but worthwhile
Priority 4
info-icon
Low: Low Impact / Inquiry - Issue or question with limited business impact
1 Hour6 Hours1 business day2 business days
1 Hour2 Hours8 hours12 hours
Response Times

Priority 1

Critical: Application Down - Production application down or major malfunction affecting business and high number of users

1 Hour
1 Hour

Priority 2

High: Serious Degradation - Serious degradation of application performance or functionality

6 Hours
2 Hours

Priority 3

Medium: Moderate Impact - Application issue that has a moderate impact to the business, no hurry but worthwhile

1 business day
8 hours

Priority 4

Low: Low Impact / Inquiry - Issue or question with limited business impact

2 business days
12 hours
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Get in Touch

Meet the Team

Jayne Liggett

Jayne Liggett

Chief Customer Officer

At ScreenCloud, our commitment to redefining customer engagement is evident in our robust 24/5 support model and the expansive reach of our global teams. We prioritize being there for our customers wherever they are, ensuring we provide guidance and support every step of the way on their journey to success.

Ciaran Murray

Ciaran Murray

Director of Customer Support

My focus is on ensuring our support is not just reactive, but proactive and personalized, reflecting the unique needs of each customer. Our global, 24/5 support team is the backbone of our commitment to excellence, working tirelessly to turn every interaction into a stepping stone towards our customers' success.

Ben Clarke-Smith

Ben Clarke-Smith

Director of Customer Success

We believe every interaction, whether it's a support call or an email exchange, presents an opportunity to drive significant value and empower our customers to reach their goals. We are committed to ensuring that each interaction is a meaningful step forward in our customers' journey towards success.

James Metcalf

James Metcalf

Customer Support Team Lead USA

I believe in placing our customers at the center of all our actions and decisions. Understanding their needs, concerns, and goals is paramount to delivering exceptional support. We pride ourselves on being more than just a help desk; we're a partner in our customers' journey towards digital signage mastery.