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Playbooks

5 Ways To Optimize Your Employee Experience

Great salaries are no longer enough to attract and retain your best talent. 'Competitors’ may compete on price (compensation), but they can’t replicate your company culture or the experience you create for your employees. How do you make sure it's the best it can be?

August  2022

ScreenCloud Post

The job market’s thriving, and most employees are now seeking companies that provide a motivating, engaging, and productive work experience. Great salaries are no longer enough to attract and retain the best talent. 

After all, your ‘competitors’ may compete on price (compensation), but they can’t replicate your company culture or the experience you create for your employees. 

The number of Gen Z workers will triple by 2030, and they value salary less than any other generation (Deloitte). They seek organizations and employer brands that align with their ethics and worldviews, and provide learning and development opportunities to help them grow professionally, and oftentimes personally. 

When employee experience – particularly for younger or more junior employees, who make up the bulk of any workforce – is not prioritized, everything in a company suffers, including overall work culture and satisfaction with recruitment efforts. Offering employees a favorable working environment and understanding their needs is critical to a company's success. 

This playbook reveals five effective ways to optimize your employee experience.

What is employee experience, or EX?

Employee experience refers to a person’s perception of their journey across all touchpoints in a specific organization, from onboarding to exit. EX involves three key components: physical workspace, culture, and technology. Creating a better experience has numerous benefits, such as promoting more productive employees, reducing absenteeism rates, and increasing the quality of work.

Offer an outstanding onboarding experience

The nature of the onboarding process sets a tone for employee experience in an organization, so it’s important to get it right. It helps the newly hired employees to connect well with their peers and clearly understand the organizational culture. When the process is poor, it reduces employee motivation and affects your employer branding. 

As an HR or Internal Communications professional, you should craft a plan that ensures new hires are appropriately introduced to the company (before their start date, even), their job responsibilities, and their peers. Everything new employees need should be in place, including the employee handbook, online tools and account access information, and any legal documents. It’s also possible to automate all or part of the onboarding process through high-quality HRM software with an onboarding option.

Invest in the right technology 

Technology is among the most powerful pillars of employee experience. To optimize your employee experience, you must begin by providing them with the tools they need to perform their job well. Performing specific duties and responsibilities without the right tech tools becomes a massive headache.

The digital workplace is full of tools that can simplify routine tasks while streamlining work efforts. Investing in tools that alleviate your employee's workload pain points assures them that they are a true priority. They become more engaged and productive in the line of duties, which promotes a company's success.

One example of technology designed to improve connection with employees is digital signage, or 'screens that communicate'. Check out our blog on the role of digital signage in boosting EX.

Provide opportunities for growth and development

In the modern world, employees actively seek learning opportunities that support their individual goals and career path. Making personal and professional development a priority can positively impact employee productivity and retention in your company. When employees know that efforts are put in place to help them advance their careers, they feel motivated to work harder. In a workplace learning report by LinkedIn, 72% of employers agree that learning and development have become a more strategic function in their organization. 

Giving your employees a chance to upskill also gives your company a competitive edge in the market. Upskilling does not just mean completing a certification. It involves promoting a growth mindset and developing the right behaviors to match. Some employers allow their workers to take charge of their career learning path to give them a new sense of autonomy and confidence. 

However, providing guidance helps them know where they should focus their development. You should be clear about goals when implementing training programs in your organization. Find a technique that best suits your organization and employee preferences.

Provide effective performance reviews

Providing performance reviews is a practical employee experience management approach that enables them to track their progress and work towards improvement. Regular reviews also enable employees to understand how their efforts in their line of duties help towards achieving the organizational goals. A good review should reflect the actual employee performance without biasness.

 When conducting your review, setting reasonable and achievable goals for your employees is critical. Too much pressure and excessive workload can lead to employee burnout and affect their productivity. The performance review process should be two-way, where the employees are also allowed to provide their feedback. Be sure to identify the knowledge gaps and conduct training programs to bridge them. 

Build trust

Trust forms a central part of all human relationships. Lack of trust can make developing a solid relationship with your employees difficult. Imagine a workplace where workers have little or no trust in their leaders. High chances are that they will not be passionate about their work, and some may not show up every day ready to work. Trust can determine employees' productivity and an organization's overall success. It is vital to keep in mind that trust is two-way.

Employees expect their leaders to be strategic in their guidance, give honest feedback and be true advocates. When employees trust their leaders, they also become trustworthy in their work. 

More organizations are embracing trust as an autonomous gateway. Granting trust to your employees creates space for autonomy and growth. 

This independence makes employees more confident in their duties and eventually develop projects that add value to the organization.

FAQs about employee experience

What is employee experience, and why is it important?

Employee experience refers to a worker's perception about their journey in all their touchpoints in a specific organization from interview to exit. A positive employee experience is essential in attracting and retaining top talents.

What is employee experience in Human Resources Management, or HRM?

In HRM, employee experience involves viewing the holistic perceptions of workers and developing a strategic process that aims at providing them with more value. 

How do you measure employee experience?

One of the best ways to measure employee experience is by sending them surveys on specific topics like their experience with the onboarding process. Another could be examining the internal data such as absences and employee turnover rates.

What contributes to a positive employee experience?

Employees develop a positive experience when they feel valued and appreciated. A positive experience can come in various ways, such as offering significant compensation and benefits, growth opportunities, and investing in cutting-edge technology. 

What is the difference between employee experience and employee engagement?

Employee experience encapsulates everything workers see, feel, and think about in their workplace. Conversely, employee engagement describes how occupied with or committed an employee is to their job. 

The bottom line

Employee experience has a powerful impact on every organizational aspect – bottom line included! It affects the performance, retention, work culture, productivity, and financial success of your company. When employees feel recognized and valued, their productivity and motivation increase, making it easy for them to meet their goals. With the above tips, you can successfully optimize your employee experience and enjoy the benefits that come with it.

ScreenCloud is a digital signage solution that uses screens to connect with your employees at scale. Book a chat with an in-house expert now to see how we can help improve EX at your organization.

Playbooks

5 Ways To Optimize Your Employee Experience

Great salaries are no longer enough to attract and retain your best talent. 'Competitors’ may compete on price (compensation), but they can’t replicate your company culture or the experience you create for your employees. How do you make sure it's the best it can be?

August  2022

ScreenCloud Post

The job market’s thriving, and most employees are now seeking companies that provide a motivating, engaging, and productive work experience. Great salaries are no longer enough to attract and retain the best talent. 

After all, your ‘competitors’ may compete on price (compensation), but they can’t replicate your company culture or the experience you create for your employees. 

The number of Gen Z workers will triple by 2030, and they value salary less than any other generation (Deloitte). They seek organizations and employer brands that align with their ethics and worldviews, and provide learning and development opportunities to help them grow professionally, and oftentimes personally. 

When employee experience – particularly for younger or more junior employees, who make up the bulk of any workforce – is not prioritized, everything in a company suffers, including overall work culture and satisfaction with recruitment efforts. Offering employees a favorable working environment and understanding their needs is critical to a company's success. 

This playbook reveals five effective ways to optimize your employee experience.

What is employee experience, or EX?

Employee experience refers to a person’s perception of their journey across all touchpoints in a specific organization, from onboarding to exit. EX involves three key components: physical workspace, culture, and technology. Creating a better experience has numerous benefits, such as promoting more productive employees, reducing absenteeism rates, and increasing the quality of work.

Offer an outstanding onboarding experience

The nature of the onboarding process sets a tone for employee experience in an organization, so it’s important to get it right. It helps the newly hired employees to connect well with their peers and clearly understand the organizational culture. When the process is poor, it reduces employee motivation and affects your employer branding. 

As an HR or Internal Communications professional, you should craft a plan that ensures new hires are appropriately introduced to the company (before their start date, even), their job responsibilities, and their peers. Everything new employees need should be in place, including the employee handbook, online tools and account access information, and any legal documents. It’s also possible to automate all or part of the onboarding process through high-quality HRM software with an onboarding option.

Invest in the right technology 

Technology is among the most powerful pillars of employee experience. To optimize your employee experience, you must begin by providing them with the tools they need to perform their job well. Performing specific duties and responsibilities without the right tech tools becomes a massive headache.

The digital workplace is full of tools that can simplify routine tasks while streamlining work efforts. Investing in tools that alleviate your employee's workload pain points assures them that they are a true priority. They become more engaged and productive in the line of duties, which promotes a company's success.

One example of technology designed to improve connection with employees is digital signage, or 'screens that communicate'. Check out our blog on the role of digital signage in boosting EX.

Provide opportunities for growth and development

In the modern world, employees actively seek learning opportunities that support their individual goals and career path. Making personal and professional development a priority can positively impact employee productivity and retention in your company. When employees know that efforts are put in place to help them advance their careers, they feel motivated to work harder. In a workplace learning report by LinkedIn, 72% of employers agree that learning and development have become a more strategic function in their organization. 

Giving your employees a chance to upskill also gives your company a competitive edge in the market. Upskilling does not just mean completing a certification. It involves promoting a growth mindset and developing the right behaviors to match. Some employers allow their workers to take charge of their career learning path to give them a new sense of autonomy and confidence. 

However, providing guidance helps them know where they should focus their development. You should be clear about goals when implementing training programs in your organization. Find a technique that best suits your organization and employee preferences.

Provide effective performance reviews

Providing performance reviews is a practical employee experience management approach that enables them to track their progress and work towards improvement. Regular reviews also enable employees to understand how their efforts in their line of duties help towards achieving the organizational goals. A good review should reflect the actual employee performance without biasness.

 When conducting your review, setting reasonable and achievable goals for your employees is critical. Too much pressure and excessive workload can lead to employee burnout and affect their productivity. The performance review process should be two-way, where the employees are also allowed to provide their feedback. Be sure to identify the knowledge gaps and conduct training programs to bridge them. 

Build trust

Trust forms a central part of all human relationships. Lack of trust can make developing a solid relationship with your employees difficult. Imagine a workplace where workers have little or no trust in their leaders. High chances are that they will not be passionate about their work, and some may not show up every day ready to work. Trust can determine employees' productivity and an organization's overall success. It is vital to keep in mind that trust is two-way.

Employees expect their leaders to be strategic in their guidance, give honest feedback and be true advocates. When employees trust their leaders, they also become trustworthy in their work. 

More organizations are embracing trust as an autonomous gateway. Granting trust to your employees creates space for autonomy and growth. 

This independence makes employees more confident in their duties and eventually develop projects that add value to the organization.

FAQs about employee experience

What is employee experience, and why is it important?

Employee experience refers to a worker's perception about their journey in all their touchpoints in a specific organization from interview to exit. A positive employee experience is essential in attracting and retaining top talents.

What is employee experience in Human Resources Management, or HRM?

In HRM, employee experience involves viewing the holistic perceptions of workers and developing a strategic process that aims at providing them with more value. 

How do you measure employee experience?

One of the best ways to measure employee experience is by sending them surveys on specific topics like their experience with the onboarding process. Another could be examining the internal data such as absences and employee turnover rates.

What contributes to a positive employee experience?

Employees develop a positive experience when they feel valued and appreciated. A positive experience can come in various ways, such as offering significant compensation and benefits, growth opportunities, and investing in cutting-edge technology. 

What is the difference between employee experience and employee engagement?

Employee experience encapsulates everything workers see, feel, and think about in their workplace. Conversely, employee engagement describes how occupied with or committed an employee is to their job. 

The bottom line

Employee experience has a powerful impact on every organizational aspect – bottom line included! It affects the performance, retention, work culture, productivity, and financial success of your company. When employees feel recognized and valued, their productivity and motivation increase, making it easy for them to meet their goals. With the above tips, you can successfully optimize your employee experience and enjoy the benefits that come with it.

ScreenCloud is a digital signage solution that uses screens to connect with your employees at scale. Book a chat with an in-house expert now to see how we can help improve EX at your organization.

 SC Gradient

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